Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an experience with a fast payout casino? Here's how to reach us and what we can actually help with.
How to reach the team
The quickest way to contact us is by email. Send your message to [email protected] and we'll get back to you as soon as we can, usually within a couple of business days. Please include as much detail as possible — the casino name, the page you're referring to, or a screenshot if relevant — so we can look into it properly the first time round.
We read every message that comes in, but we're a small independent review team, so please bear with us if a reply takes a little longer during busy periods.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, payout speeds or licensing details
- Suggestions for casinos or topics you'd like us to cover
- General feedback on how we rank and compare fast payout online casinos
- Questions about how our evaluation process works
- Reports of broken links, outdated offers or technical issues on the site
What we can't help with
We're a comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity documents, resolve account disputes, or issue refunds on your behalf. If you've run into an issue with your account, a delayed withdrawal or a bonus that hasn't been credited, the fastest route is always the casino's own customer support team — most of the operators we cover offer live chat or email support, and many run extended hours to suit Australian time zones.
If a dispute with an operator can't be resolved directly, it's worth checking the terms of the licence under which that casino operates, as many licensing jurisdictions offer a formal complaints process for players.
Concerned about your gambling habits?
If you or someone close to you is struggling with gambling, please don't wait to reach out for support. Our Responsible Gambling page lists tools such as deposit limits, cooling-off periods and self-exclusion, along with details of support services available to people in Australia.
Before you get in touch
A few common questions are already covered elsewhere on the site, which might save you a wait:
- For details on who we are and how we put our rankings together, see our About Us page
- For the terms that apply to using this website, see our Terms and Conditions
- For information on tools to help you gamble responsibly, visit our Responsible Gambling page
Thanks for reading — and for taking the time to reach out. Feedback from Australian players is one of the main ways we keep our reviews of fast payout casinos accurate and genuinely useful.